Physicians Immediate Care

I made an appointment and when I got there, I stood at the counter for 10 minutes. No receptionist anywhere. I have had sinus congestion, pain and burning for 5 days along with a fever. I came in for some antibiotics to help. The doctor walked in said my ears looked clear and my lungs and heart sounded good. He said I more than likely have covid... ummm it is all in my sinuses, I have a history of terrible sinus infections, and he jumps immediately to covid. Antibiotics have always helped when I get these and now he says they decided antibiotics don't help sinus infections and again wants to talk covid. I wasted my time, a $30 copay, and was subjected to lord only knows how many germs for absolutely no reason. What a colossal waste of time. My sinuses still feel awful 😖

Been in my room for almost an hour and still have not seen the doctor. The lights in the room are automatic and shut off every 2-3 minutes. They have shut off over 24 times since I have been here. The staff is aware and their solution was for me to "move around". Excuse me but I'm in pain. I do not want to "move around". Terrible service. I should have taken the extra time to drive further into Rockford. I will not be back.

If I could give them negative stars I would. This place is absolutely ridiculous. My son hurt his foot so he went there. They told him he needed an MRI. He couldn't work and his work needed a letter. My son called non-stop for a week and a half to get this referral. He even went in a few times. It took me to threaten them with a call to my attorney to actually get the referral sent over. After the MRI was done the place doing them MRI said Physicians Immediate Care would read the results. They called him in to get the results. He went in and they handed him 2 pieces of paper with his diagnosis and said you are all set. They didn't explain the diagnosis to him and they didn't tell him how long he had to be in a boot for and off work. They simply did nothing. I'm sure he will get a nice bill for their "services" though. I will NEVER go here again and I will tell everyone of this terrible service. They are a bunch of idiots that don't want to work. I cannot believe they are still open.

5 stars for care. Every time we have come to this facility we have gotten a Dr. (so far) who takes their time, listens, and genuinely seeks to help get to the root of the problem. Admittedly the wait time isn’t always the greatest. However on our most recent visit we were immediately warned that we might have a 2 hour wait. We actually only ended up waiting around 50 minutes. So in spite of a significant back up we still got in relatively quickly for a walk in clinic.

Horrible customer service! First, when you have two front desk clerks, I shouldn’t have to register my daughter to be seen by the doctor myself. That’s like shopping at Walmart, then having to check out your own groceries. If that’s the case, then just eliminate those two jobs. They have no purpose being there except maybe to collect your money. Second, I took my daughter there to seek treatment on a foot injury. I provided them with two forms of insurance; my insurance and her father’s insurance. I explained to them my insurance was primary and her father’s insurance was secondary. They proceeded to tell me I owed them a $131 balance before she could be seen and treated by the doctor. I asked why I needed to pay a balance when they haven’t even ran it through the secondary insurance yet. We pay on two insurance plans, then are forced to pay upfront cost before they even run it through both insurance plans. When I questioned the front desk clerk (the one requesting the balance upfront) about the reasoning, the other front desk clerk (who was actively helping another customer) interrupted and said, “We don’t make the rules.” Extremely unprofessional! Explain to me how this remark is helping the situation?! And how is it fair I pay on two insurance plans, then I’m forced to pay the upfront cost of treatment before my daughter can be seen and treated by the doctor before the cost is even processed through the two insurance plans? If an individual under state aid comes in to seek treatment do they have to pay the cost upfront until they receive payment from the state?! I will never go back to another Physicians Immediate Care. I paid the requested amount upfront because I wasn’t able to get into her pediatrician, and she needed immediate care. But I will look for another urgent care clinic so I don’t have to pay any upfront cost when she’s in need of immediate care. What if I didn’t have the extra money? Then I’m forced to go to the emergency room? Isn’t this the whole reason for insurance? My insurance doesn’t even have a deductible. So, the working class continues to get hammered while others continue to get a free ride! Absolutely ridiculous!